Nivano Patient Survey app for iPhone and iPad

Nivano Physicians was created to bridge the communications gap between patients and providers that arose as a result of changing health care insurance and services models—a gap impacting the delivery of effective care.

This desire to improve the system led to questioning the definition of ‘quality’ as it pertains to patient, physician, and institutional provider. Nivano Physicians founders believed that an elevated level of medical service to the patient can only be achieved if the insurer treats the medical facility and the physician fairly. All parties must meet both the letter and the spirit of their contractual obligations in order for the patient to have a quality experience.

Building Quality into the Healthcare Experience

To counteract managed care’s inherent competing interests, Nivano Physicians was founded on the premise that excellence in medical service could only be achieved with a streamlined system of communication among all concerned parties.

“In medicine, quality is as much about making the patient’s treatment a humane process conducted with civility and dignity as it is about the medical outcome.” We believe that this standard should apply throughout the process—to insurers and health service providers, as well as the patients the system is designed to serve.

Nivano Physicians was incorporated in May of 1998 as a third party administrator dedicated to high standards of service maintained by quality communication among all concerned parties. Today, Nivano Physicians is an Independent Practice Association with contracted relationships that represent hundreds of providers serving thousands of patients in California.

We maintain contractual agreements with major health insurers and continue to ensure that our doctors and other service providers are fairly reimbursed—eliminating the need to fight for what is due them.